Hosted Telephony

Sprint provides businesses with the latest resilient network based service, providing a comprehensive range of telephony features for a flexible monthly user fee. The monthly fee includes all maintenance and support costs, giving you superior service at an all-inclusive price.

Hosted IP Telephony allows customers to replace on site PBX infrastructure with a network based solution. The service fulfils a wide range of requirements, from basic services for small or single site operations, to more sophisticated services for those businesses that operate multiple sites or call centre operations.

For more information on Hosted Telephony please take a look at our brochure.

Broadband

The most common broadband connection Sprint supplies is ADSL2+ which is for your standard everyday home or office use. We are able to provide either unlimited or capped data depending on which suits your business needs best. Sprint also supply a range of fibre broadband products.

Our assured broadband product is to be used for VOIP telephony networks only, you will be unable to run a PC network off this connection. This service will supply you with quality of service for voice traffic and a free Cisco router.

The converged broadband product is to be used for PC & VOIP telephony networks, this service will supply you with quality of service for voice traffic and a free Cisco router.

By ordering both assured and converged products for use with the Hosted telephony system Sprint can offer you FREE handsets on a 3-year deal.

VOIP Solutions – SIP Trunks

SIP Trunks are like Analogue Lines but are cloud based, this means that there is not actually a physical line box installed on a wall, these run over your broadband connection, they are then connected to an onsite telephone system (PBX). Sprint configure the SIP trunks to point to the IP address of the broadband connection on site. You can have as many SIP trunks configured as your broadband connection allows, each trunk allows one call like an analogue line.

 
  • Flexible numbering – allows your customers to work from London on a Glasgow number
  • Supports multi sites, allowing ISDN Line rationalisation
  • Provides free calls between IP sites and lower cost calls to other destinations
  • Full business continuity model for businesses without Remote Call Forwarding charges

Calls & Lines

Sprint’s network ensures continuity throughout your businesses, we meet all of the highest accreditations and industry standards. We are an Ofcom accredited reseller and buy directly from Openreach, so you know that you are only getting the very best.

We have the ability to build in Disaster Recovery plans on your telephone numbers for extra resilience. Fraud Protection is built into our networks giving you peace of mind and Sprint provide excellent rates to local, national, mobile and international telephone calls, in some cases up to 70% off BT business rates.

An Analogue Line is a single copper cable that can also be known as a PSTN Line. Analogue Lines can be used for voice & data circuits. You will only be able to make or receive 1 phone call at a time with an Analogue Line and only one phone number is associated, these lines are used for voice, fax, credit card machines and ADSL/fibre broadband Connections.
ISDN2 also known as ISDN2e, is a digital telephone line which allows a business to make or receive two simultaneous voice calls over a single copper line. ISDN2 lines are normally connected to an onsite PBX which will allow the customer to make or receive two simultaneous calls at one time. You can only have 2 channels (lines) per ISDN2 Circuit. If you require more than 8 Lines, we would recommend you install an ISDN30 Circuit.
This is ideal for medium to large businesses, and provides from 8 to 30 telephone channels (lines). This allows up to 30 simultaneously inbound and outbound calls at one time. ISDN30e channels are delivered over either a Fibre optic or copper path and terminates on the customer’s telephone system (PBX). An ISDN30 connection also gives you the choice of an unlimited number of DDIs (Direct Dial In).

Cloud Technology

Inbound

Inbound is a telephony service for both geographic and non-geographic numbers that provides online access to a full range of call routing, monitoring and managing tools to empower any business with the perfect customer service whilst giving you reoccurring monthly revenue streams.

You can access all Inbound services online from your Sprint portal. The intuitive user interface is used to create inbound call routing plans which feed directly to the network for immediate activation. Using our portal you have access to your subscribed features and call plans, these can be tailored to meet your individual business requirements.

Sprint can offer the following features tailored:

Tailored call plans
Call Statistics
Call Queuing
Auto Attendant (IVR) / Announcements
Advanced Call Statistics
Call Recording
Voicemail
Call Whisper
Inbound Mobile Application

Simple call routing to complex call centre services can be provided. Call routing options that Sprint can supply include:

Contact Point

Ideal for the sole trader/single site business who wants to set up and change their call routing according to opening hours/staff availability.

Contact Path

Suitable for multi-site/multi department organisations that are looking to route calls according to who the caller is, by caller’s location to the nearest office, or the relevant account manager. Hunt group routing across particular teams is also possible.

Contact Pro

Provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and who are looking to deal with incoming enquiries effectively without missing a call.

IT

Sprint simply love technology and fixing PCs. Working with some of the best known industry vendors, we have the necessary skills to look after the network support of any company, regardless of its size.

Sprint offers flexible IT support services providing unlimited network support on tap to businesses.

We’ll never charge any hidden extras and we even include new PC installations within our monthly fee.

Our standard computer support response time is 4 hours and a critical response is within 2 hours. But whilst other IT support companies like to quote the percentage of calls answered within their agreed SLA, we prefer to concentrate on the fastest possible response to every call. At Sprint this currently stands at less than 2 hours – even on standard faults.

 

Features of our business IT Support:

 
  • Cost-effective IT support for SME businesses
  • All-inclusive support agreements – includes new PC installations
  • Only server installations and office moves charged in addition
  • Account management and regular IT reviews included
  • Network and server monitoring
 
 

Systems we Support

Sprint works with a wide range of operating systems for desktop PCs, network servers, Apple Macs and Linux. Our Microsoft and Dell partnerships enable us to remain abreast of the latest software and hardware innovations and continue to offer a superior level of support. Our experience with an extensive range of third party applications and our excellent integration skills allow us to undertake the most ambitious of IT support projects.