When we, at Sprint say Contact Centre, we don’t just mean your traditional contact centre with lots of people on the phone at once, we also mean businesses and organisations that have a heavy incoming amount of calls.
For example Doctors surgeries, Car showrooms, Schools etc.
The reason for this is that contact centre solutions have now become so readily available that it is cost effective for these types of organisations to benefit from this type of technology with features like Auto call back in queue, intelligent call routing, scheduling, webchat, real time analytics and much much more.
Perfect for organisations who want to make it easier for customers to engage with them and unlike most Contact Centre solutions, Contact centre solutions provide an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.
Our cloud-based contact centre solution that is designed specifically to work in conjunction with the VoIP products that we offer.
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We work closely with each client and partner to gain an in depth understanding of their current situation and their future goals and aspirations.